What can we do for you?
How do I upgrade my Basic Account?
I forgot my password. What should I do?
My mobile number has been registered by someone else. What should I do?
How long does KYC verification usually take?
How to change my login password?
How to add a frequently used device?
How to change my mobile number?
How to change my PIN?
Money In & Out
Which banks can I transfer to?
Is there any transfer fee?
Are there any fees for Cash In?
What methods can I use to increase the balance in my account?
What is Time Deposit?
How is the interest of Time Deposit calculated?
What is Own It?
How is Own It interest calculated?
I haven't received my load although my balance has been debited. What should I do?
I bought load for a wrong mobile number. What should I do?
What can I buy on Load & Bills feature?
How do I buy load?
Where can I check the version of OwnBank?
Where can I give my feedback or suggestion to OwnBank?
Does OwnBank charge an annual fee?
What is personal accident insurance?
Why do I need personal accident insurance?
How much is the premium for personal accident insurance?
What is the coverage of personal accident insurance?
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